PLEASE NOTE: OUR POLICIES HAVE BEEN ESTABLISHED BY OUR BOARD. FROM TIME TO TIME, THEY MAY BE CHANGED.
STRESS IN THE WORKPLACE
With all of the downsizing taking place over the last several years, stress in the workplace is an ever-present threat to the employees any company. At D. W. Electrochemicals Ltd., we recognized this in 1988. This is why we decided, at that time, to organize any of our company publications (which now includes the web-site you are reading) to make them understandable by the average reader. This is reflected, as an example) in our Material Safety Data Sheets (MSDS's) which are repetitive in that subjects such as "First Aid" can be found immediately!
We believe that the same should be applicable to our web-site. So, rather than attempting to dazzle the viewer with all the tricks-of-the-trade, we have (and are) attempting to make this an easy site to use.
Too often, it has taken me, when I try to get information from the web-site of a company, far too much time paging trough endless files. This is also a problem that plagues internet users. It is a problem that, at times, is difficult to solve, even by using the search-engine provided. It can take far too long to find a specific product and/or distributor . This sometimes extends to trying to find an e-mail address!
Some of our customers are with companies have had to downsize. As a result, these people have had to deal with this situation. We realize that some people are being asked to do the same jobs that were formerly handled by several people With downsizing, too many well trained staff are no longer available. The result is even more stress!
If there is anything we, as a company, can do, within reason, to assist our prospective or existing customers, please call, fax, or send us an e-mail!
Wm M D Wright, CEO
D. W. Electrochemicals Ltd.
CREDIT CARDS: We do not accept credit cards in payment for any order. We have found that in our experience, that we could not insure that when other currencies are converted into Canadian funds, that there is not a consistent problem. There was usually a discrepancy caused by the double exchange involved. The result is that the customer's credit card was billed a different amount than what we had quoted. The rectification of this incurred other costs as well as problems for our accounting staff.
New Orders: Unless a company is well known in the field, we reserve the right to request that a "Credit Application Form" be submitted to us, and receive approval, before we ship. On all orders from outside North America, this is a mandatory requirement that has set by our board.
Thereafter, we reserve the right to ask that payment be made in advance. This may be accomplished, either a Letter of Credit Guaranteed by a Canadian Bank, or by a bank transfer. In either case it should be payable in United States Dollars.
Please note that any price we quote does not include duty - bank transfer charges - letter of credit fees or charges - or any charge levied by any bank or any other institution. When we quote a price in US Dollars, it is the amount we expect to receive less any discount that we offer (and quote) for prompt payment. It is the responsibility of the customer to make sure that their accounting office or officers are aware of this policy.
When customers pay us, and we find that any such institution has charged us any fee, we reserve the right to bill the customer for the fee plus $50 US for handling.
Several times payments have been delayed because essential documents were removed by the customers receiving staff. Please advise your staff that if we supply MSDS's (or any other documents such as Certificates of Compliance or Certificates of Shelf Life, with the shipping documents, it was because some companies require them in order to to be able to process any payment to us!
Our ISO 9001 quality assurance software will print-out any needed forms that our customers request, including any MSDS's, Certificates of Compliance, Certificates of Shelf Life, NAFTA certificates and Commercial Invoices.
Where customs clearance is required, we cannot ship "Customs Prepaid". In a similar manner, insurance will be charged to the customer's account. Where arrangements can be made well in advance, we may be able to offer assistance in the method of shipment.
Harmonized Control Number for customs - 8541.50.00.80
Transshipping: Some potential customers wish to purchase Stabilant materials directly and transship it to another country. As Stabilants are classified as 'strategic' materials, we require these customers to complete an Export Certification which lists the Country of Destination. Where transshipping is involved, it creates a problem for us!
In these cases, we suggest to the potential customer, that they have it shipped to a bonded warehouse where it can remain 'in bond' until it is exported to the Country of Destination. This way, only the rate of duty for the Country of Destination will be levied by customs in that country.
This avoids the double payment of duties first, in the importing country and second, in the destination country. By shipping 'in bond', applicable duties are only paid at the destination country's rate.
However, this does not absolve either our customer or, in sequence, their customer from certifying that the shipment is NOT in contravention of any strategic material ban. It is our responsibility as the manufacturer, where we might reasonably believe that there may be a conflict, to obtain, in advance, notarized copies of these documents prior to our shipping any such order.
At least twice a month, we receive requests for the purchase of Stabilant materials from companies who wish to bypass our distributors. We have always reserved the right to pass this type of customer on to a distributor of our choice. Many of them have undergone their own acceptance testing before they carried Stabilants. In this respect, by asking us to ship directly (usually but not always, at a discounted price) they are attempting to usurp the distributors work and investment.
Packaging
Heavy Metals: D.W. Electrochemicals Ltd. has a policy of not allowing any intentional addition of any heavy metals, such as lead, cadmium, mercury, or hexavalent chromium, or their compounds, to be used in inks or in the labels on our packaging and requires the total concentration of these materials, if present, to be so at a level of less than 100 parts per million and we so certify. Ozone Depleting Chemicals: Because of our corporate opposition to the use of ODC's either in the manufacture of, or as an inclusion in any of our products, D.W. Electrochemicals Ltd. has consistently refused to provide any of our products in aerosol-spray packaging and/or to supply any of our materials diluted with any Class 1 ODC, and we so certify. PCB's: We certify that any material used in our packaging has been subjected to tests capable of detecting PCB's to a level of less than 2 parts per million and no PCB's have been found. RoHS Legislation Artical 4(1): pertaining to Heavy Metals in Stabilants and other prohibited components: D.W.
Electrochemicals Ltd. has a policy of not allowing any addition of any heavy metals, such as lead, cadmium, mercury, or
hexavalent chromium, or their compounds, to be used in the Stabilants and requires the total concentration of these materials, if present, to be so at a level of less than 100 parts per million and we so certify.
Packaging: New standards are in place in an attempt to reduce the amount of plastics, tape and/or adhesives used and to ensure that our packaging may be reused or recycled. If any distributor of any of our products is out of compliance with any regulatory law or ordnance, we would request that we be notified, in writing. As they are under the jurisdiction of their local authorities, we cannot be held responsible. Notwithstanding this disclaimer, we will attempt to have any situation such as this, rectified, but any customer must appreciate that we do not have the legal resources to enforce compliance with any law or ordinance outside of Canada or the United States.
Global Warming: D. W. Electrochemicals Ltd., has consistently supported policies designed to save all types of energy. This has ranged from refusing to allow any of its many products to be sold in spray cans, (as even HCFC's cause ozone depletion), no matter what the propellant being proposed. By selling our products in recyclable polyethylene bottles/caps, as well as using bio-degradable cardboard tubes with non-toxic inks, and minimizing the Mylar (tm) labels, while complying with all regulations involving warning symbols, we have striven to produce products that are not only safe and efficient to use, but represent long-term values.
We have, as a result, been issued "Standard Stores or Part Numbers" by many companies we supply. They recognize that the use of Stabilants saves then money, not only in servicing, but in the increase in their product's reliability. We are, as a result, finding that there are a steadily increasing number of manufacturers who, after subjecting our products to field-trials that sometimes have been extended for six years, have developed the assurance to specify Stabilants be used in the manufacture of their own products!
Energy efficiency means much more than saving money. It also requires that we make every effort to insure that our customers have the knowledge to apply our products in such a way as to make a given amount of Stabilant be most cost-effective. Several times our technical staff have found ways of reducing the number of connectors in a system, in some cases even advising clients that they can, by re-arranging boards or modules, eliminate connectors altogether!
Stabilant, Stabilant 22, and product type variations thereof are Trade Marks of D.W. Electrochemicals Ltd.
© Copyright 1987, '88. '89, '90 - D.W. Electrochemicals Ltd. Any Technical or Application Note may be reproduced or copied, provided its content is not altered. The term "contact enhancer", © 1983 Wright Electroacoustics.
NOTICE: Any Technical or Application Note is based on customer-supplied information, and D.W. Electrochemicals Ltd., is publishing it for information purposes only. In the event of a conflict between the instructions supplied by the manufacturer of the equipment on which the Stabilant material was used, and the service procedure employed by our customer, we recommend that the manufacturer be contacted to make sure that warranties will not be voided by the procedures.
While to our knowledge the information on any Technical Note or Application Note, is accurate, prospective users of the material should determine the suitability of the Stabilant materials for their application by running their own tests. Neither D.W. Electrochemicals Ltd., their distributors, or their dealers assume any responsibility or liability for damages to equipment and/or any consequent damages, howsoever caused, based on the use of this information.
Stabilant, Stabilant 22, Stabilant 22A, Stabilant 22E, Stabilant 22S, Stabilant 22L and product type variations thereof, are Trade Marks of D.W. Electrochemicals Ltd. This applies to URL's containing the name Stabilant and variations thereof.
For any MSDS as well as other notes:
D.W. Electrochemicals Ltd. urges each customer or recipient of any MSDS, to study it carefully to become aware of/and understand the hazards associated with the product. The reader should consider consulting reference works or individuals who are experts in ventilation, toxicology or fire prevention, as necessary or appropriate to use and understand the data contained in any MSDS.
(2) Furnish this same information to each customer for the product, and
(3) request customers to notify their employees, customers, and other users of the product of this information.
de ce Fiche Signalétique avec autre notes:
D.W, Elecrochemicals Ltée. pousse chaque client ou destinataire de ce Fiche Signalétique examiner ce devenit avec soin informé d'et comprend les hasards associé avec ce produit. Le lecteur doit considérer des ouvres de la référence consultants ou invidux qui est experts dans ventilation, toxicologic, ou prévention du feu, comme nécessairé ou approprié utiliser et comprend l'information a contenu dans ce Fiche Signalétique.
Product Returns: D. W. Electrochemicals Ltd., has always encouraged a field trial of any of their products before any large purchase is made. Our staff is always available to advise the prospective customer on any problems they may encounter in the use of any of our materials. As we state on all our technical and application notes, it is the customer' s responsibility to test the product first. Our technical staff is available for consultation.
As we maintain strict quality assurance procedures, any bottle of any product that is opened by either for customs inspection or by the customer, has to be teated as contaminated. This has to apply to goods retured for any reason whatsoever. For these reasons, we have to scrap any returned goods.
We frequently offer a reduction in price when Stabilants are purched in large quantities, because we have less paper-work. (this also applies to the cost of sending out samples). We pass part of these savings on to the customer.
We think that anyone will find these policies reasonable.
Nevertheless we occasionally recieve a call from a customer who has not read any of the pertinent Technical or Application Notes. We find that almost all of these calls result from the mis-application of our materials. The most common of these are "flooding" or "hosing-on" Stabilants in the theory that "if a little works, much more should work better!"
All this accomplishes (besides increasing our sales and our having to take the time to advise customers to use less), is to make the whole contact area "greasy" and accumulate more dust.
For over eleven years, we have supplied well over twenty thousand customers, operating in many diverse fields, with our products. In consequence of this, our technical staff has an immence amount of experience in dealing with connector and/or contact problems.
Fot these reasons, if any potential or actual customer cannot find a solution on our web-site, contact us.
If you are using a browser on our web-site, that allows you to find a word or phrase, please use this first!